Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days. Please note that this does not include weekends or holidays. Orders placed after 3:00 PM EST will be processed the following business day. During peak periods (e.g., holidays), processing times may be slightly longer.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. Shipping times may vary depending on your location and the shipping method you select. Below are the available shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: Next business day (for orders placed before 12:00 PM EST)
Shipping rates are calculated at checkout based on the weight of your order, destination, and shipping method selected.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your order via the tracking link provided or by visiting the "Track Your Order" section in your Spacebound Sports account.
Shipping Restrictions
We currently offer shipping within the United States and select international locations. If we do not ship to your location, please reach out to our customer support team for assistance.
International Offers
For international orders, customs duties and taxes may apply upon arrival. These fees are the responsibility of the customer. Spacebound Sports is not responsible for any delays caused by customs processes.
Returns and Exchanges Policy
Return Window
We want you to be completely satisfied with your purchase. If you're not happy with an item, we accept returns within 30 days from the date of delivery. To initiate a return, your item must be in unused and unworn condition with the original packaging and tags intact.
How to Initiate a Return
To request a return, please follow these steps:
Log in to your Spacebound Sports account.
Go to Order History and select the order you wish to return.
Click Request Return and follow the instructions provided.
You will receive a return authorization (RMA) number and instructions for sending the item back.
If you do not have an account, please contact our customer support team at [Insert Email Address] for assistance with your return.
Return Shipping
Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $50.
Spacebound Sports is not responsible for lost or stolen return shipments.
Refunds
Once we receive and inspect your return, we will notify you of the status. If your return is approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account after processing.
If your return does not meet the requirements for a full refund (e.g., the product is used or damaged), we will contact you to discuss your options.
Exchanges
If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order. If you would like assistance with the exchange, please contact our customer support team.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Email Address] or call [Insert Phone Number]. We will work to resolve the issue by offering a replacement or a full refund. To expedite the process, please provide photos of the damaged or defective item and packaging.
Non-Returnable Items
The following items are not eligible for return or exchange:
Gift cards
Digital products
Opened or used items (e.g., workout equipment, hygiene-related products)
Shipping and Returns Policy
Effective Date: January 1, 2025
Thank you for shopping with Spacebound Sports! We aim to provide you with the best products and services. Please read our shipping and returns policy to understand how we handle your orders and returns.